I have spent a lot of money on their service and was planning to carry on using it but this just isn't right. The same figure that I won on Yahoo Auctions which I had thought that I had won for a great price, wasn't actually that great of a deal after all due to the high shipping costs. However, sometimes the execution is a bit slow depending on the site I'm trying to buy from, and items will become out of stock or partially out of stock. Furin. The estimator provided on the website was a great help. Packaging should be the same as what is found in a retail store, unless the … auction or replies from the team.Previously, FJ is very efficient with its service mentioned above, but it's taking longer than usual, sometimes two days before they purchase an item for you and email reply timings are pretty standard at 1pm or 6pm JST.The team should introduce live chats for immediate assistance, and automated purchase module (similar to y! © 2021 Trustpilot, Inc. All rights reserved. Been using them for years now. There is a wide selection of products and sellers … 4) In all my years with FromJapan… FromJapan made it possible for me to buy my cosmetic cream from Japan and at good prices too.At first I was concerned about the unknown international shipping cost. … Some sellers do not like services like them, but so far most of the items have been available. 2. The best proxy service for hard to get items from Japan! Not … But don’t worry! Shipping can be kind of pricey, but the services offered make up for it!! The shipment fee add up to a Huge sum and it cost almost the same as the goods I buy. A distributor was able to import same item in from Japan but it was 40%more expensive therefore place order with fromjapan since selling price much cheaper. This information must include the exact product name, kind, size, style, color, order quantity, asking price and any other … It is an indispensable service, and it's good most of the time, but I wish there could be some improvement made in regards of customer service responsiveness in the future. You'd think it shouldn't cost as much to protect cheaper, smaller goods. Love Japanese stuff? Best Products from Japan for Somebana, Chirimen, Air dry clay, Wood Carving Tools, Leathercraft Tools & Supplies, Artclay, PMC, Bento Kitchen tools Just don’t take too much commission to old customers like us. The FROM JAPAN Blog is your source for news and info about Japanese anime, fashion, idols, toys, comics, food, and more. Not too sure if its due to the hike in users over the year, but services has dropped drastically in terms of getting a quote, purchasing an item outside of y! I do, too, and that's why I decided to live in Tokyo. But now suddenly my order went missing from my account. Very unprofessional. I had indicated my order hence please check and revert back to me as soon as possible. Next thing you know they immediately take your words seriously and block all shipping services by Japanpost except the most expensive shipping service. I’m also sure you could probably find some in 100 Yen stores like Daiso and in smaller souvenir shops. This new plan only benefits those who use From Japan to order a few big ticket items. (Their seller name was a graphic...) However, it looks like they actually bought the other item at the same price. Personal Shopper in Japan. Although I still buy frequently, I make sure to buy in sets and not individual purchase of items. Placed and order and made payment under charge 1, Can buy favorite products on unpopular websites, Transparant, but shipping unaffordable and inefficient. My request was very simple. Pack in a bottle and throw into the ocean? My initial purchase was a small one in order to gauge the actual international shipping cost. People who want to visit and enjoy shopping in Japan often hear this one particular sentence from friends and acquaintances: “But Japan is really expensive!” There's some truth to this, as particularly touristy … The next cheapest shipping option was either EMS or FedEx (which was about 4,600 yen and 5,500 yen respectively. I never got a confirmation email that the request had been received, nor a reply, which is the main issue I'm having. For instance, the Melano CC masks are sold on a local … Light Packet – This is a fully tracked economy delivery service for small and light items up to 4lbs. FromJapan (Review) After joining myfigurecollection.net (it shall be known as MFC from here onwards), I discover another Japanese proxy other than the so-far-so-good Goody-Japan and the shitty Shopping Mall Japan (the reasons why I say shitty can be found here and here. Sometimes the fees do add up since in addition to their plan fee of 300 yen, they also charge you an additional 200 yen "payment fees" for Yahoo Auctions.The customer service is alright and they answer e-mails fairly quickly.My major complaint is that their international shipping fee could more often than not be ridiculous. … Just read and research, or ask the staff! Please enable it to continue. They used to charge one fee even if you ordered multiple items as long as they were from the same seller. Then how did the local distributor get their stock in? I've … I needed Fedex and selected Surface shipping by mistake. shipping: + C $22.78 shipping [PS4] EARTH DEFENSE FORCE: IRON RAIN fromJAPAN… Placed and order and made payment under Charge 1. In this two-part series, we'll introduce some … If I could buy on my own, I wouldn't use the services of agent as a overseas customer. How do propose an offer to the seller if we can't message them on fromjapan Useful. They didn't even wait for the refund from EMS insurance and refunded me directly from their own funds! Subsequently i purchased in larger quantities and was able enjoy the economy of scale.Services from FromJapan was efficient and i received my purchases within a week. Generally happy with FJ's speed and service, but recently I had some issues.1. It's just a nickname, not messages. Thanks. But when I was living back home in Australia, it was difficult, if not impossible, to buy all the goods I wanted from Japan easily. They always reply the next working day. I bought a lot from japan. One thing I like about FJ is that they're pretty transparant about the fees that they charge you. I feel like they truly value me as a customer :)Still doubts or questions, I recommend to contact their customer service and find out for yourself, You will see how prompt and polite their service is. You don't really know how good a company is until something goes wrong. Because I usually order 10+ items that are ~500yen each, this new plan nearly doubles the cost of my items. It would already be the same price as a brand new one, if not more expensive. Regarding this case, we believe that our Customer Support team had been in contact with you and had helped with determining that you had been logged into a different account that you might have mistakenly created due to the incorrect spelling of your email address. I recommend their proxy service. the item that my county didnt have here have but a bit expensive still can accpet the price, sending goods very fast, easy to tracking and the price is cheap and good quality. 5 stars. Item is on its way however, while in the processing plant, it gets directed to the wrong hub and is lost. Shipping times with SAL were the same as with honto and even their service is on par. I think I've lost about $20 - $30 in the last three weeks just from getting refunds due to slow processing time.Edit: Thank you for the response. WEBUY LLC is a corporation in Japan providing Personal Shopper & Shipping service to Customers Worldwide. Trusted seller, fast shipping, and easy returns. Items introduced through our blog can be purchased easily through FROM … Other than this, From Japan is a really great site to purchase Japanese goods. Some of the best packaging I’ve ever experienced in my life! Opinions, reviews about latest best products news available in Japan. I've never bought from overseas, I want to buy a $10 item from Japan. From the customer services, shipping, ordering, etc all are the best. I had a problem with EMS losing my package. The FromJapan is a gateway to Japan's world The FromJapan proxy is an excellent way to buy almost anything from Japanese sites and win auctions easily and immediately for a foreigner like me. Their questionable method of packaging is partly due to this problem. We're sorry but Vuesax - Vuejs Admin Dashboard Template doesn't work properly without JavaScript enabled. Fromjapan did what I requested (without asking any question) and I'm happy to use their services. My only complaint is that they recently changed their fees and payment plans, so you pay 300 per item, and not 300 yet per order compared to before. Here are two pictures how the stuff is … The website I want to buy is unpopular, but FROMJAPAN quickly gave a quotation and provide warehousing and delivery services quickly！. Items ordered from Japanese-goods-seller may be subject to tax in certain states, based on the state to which the order is shipped. Fastest jp proxy with reasonable fees. Just write nickname on remarks column during purchases, that's all. Along with offering the cheapest price and being on FBA, one of the most important components of getting the buy box is the Amazon Seller Rating. And I also got three old issues of 小悪魔Ageha~ November and December 2007, and December 2006. Very happy with my purchase. You've already flagged this Reply from FROM JAPAN ... sometimes the search results don't show the revelant items compared to when I make the same … auction bidding system) if possible.That would definitely place FJ at the top! I appreciate the helpful advice! I understand that international shipping is slow and there are delays from the coronavirus, but I'm unhappy with the lack of customer service. Very rigid and inflexible. It has growing library of money-saving digital … I don't think its worth paying so much to protect these cheap products and I wish there was some way to opt out of the plan. Will continue using your service. Thank you very much for reaching out to our Customer Support team. The common wisdom is that international shipping can be costly or go up as quantity in cart increases. Amazon Seller Ratings. Very recommended. FJ doesn't charge for consolidation of packages so you can shop at multiple shops and combine all of them in 1 shipment saving lots of money. Been using it since FJ just started launched. If an item is subject to sales tax, in accordance with state tax laws, the tax … Highly recommend for finding Japan exclusives. Shopping service speed is erratic, sometimes it takes two days or more to complete a shopping service request, and by the time the payment went through, the item had already been sold out.In the past year alone I've spent tens of thousands $ with FJ. There are eBay sellers that offer free shipping if you’re willing to wait for it. This proxy is FromJapan. I ordered a game from FromJapan back in October of 2020. International freight charges are not disclosed until you have paid for the product and you are at their mercy as to what they will charge. It wasn't my fault it was lost (not theirs either I know) yet they wouldn't want to show good customer service and satisfy their customer by covering the cost of reshipping. I used EMS for the shipment and was able to track the delivery.I wished i have discovered FromJapan sooner.Thank you ! I did business with several package forwarders and auctions brokers but I find fromjapan is the best. The stuff was always perfectly wrapped and securely shipped. I paid $30 for the FedEx shipping for just that item, and it came in 4 days (would have been 3 if mail wasn't slower in my town). It also doesn't make sense how we pay a flat rate of 300 yen per item, regardless of if that item is a 20000 yen figure or a 200 yen keychain. If you don't know me by now, I am a serious fiend for Ageha magazine and I have a pretty huge … Packaging should be the same as what is found in a retail store, unless the … Cost of purchase not transparent. It makes it less likely for me to impulse purchase smaller merchandise, which also made me shop less with them. Found it on Instagram and immediately checked it out. I've been an avid user of FromJapan for a long while, and have always been satisfied. Shop Japan, Buy from Japan and Ship to Anywhere in the World. Find many great new & used options and get the best deals for Toyota 48157-12080 Coil Spring Insulator 53013 fromJAPAN at the best online prices at eBay! The Japanese collectibles market features a dizzying array of concepts, series and brands. Reply. Learn more - Top Rated Plus - opens in new window or tab. Why do I? Ease of purchase and reasonable price. They shop fast for me, can cover purchases from a ton of different shops and always ship out the package the same, or the next day that I pay for shipping. And I have also found out that some items that fit into a Small Packet (like SAL Small Packet or Airmail Small Packet) at other Japanese webshops, which can keep the shipping costs relatively low (<3000 yen), it is not always possible on FJ. Best for most of experiences I have with FJ. This was a recent change and I really do not understand why they did this. For customers like me it is an opportunity to use Japanese quality goods in other parts of the world. For this reason, I will be changing proxy services to a different one. Live Chat and Automated Buying Function Please! I've been using this service for 5 years now and used other proxy services. Please don’t misunderstand, I do love using your service and have referred my friends to your site! 3) They sometimes run promotions and give a bit of discounts. While From Japan will process refunds, but I do loose money due to the currency difference when processing refunds. The best service and great support in all times I have been the customer for ten year. C $55.95. But directly from the sellers and not through From Japan. I'm having a hard time understanding the import tax/customs thing...I don't want to buy the item until I understand it. Item then gets returned to sender (sent back to fromjapan warehouse) but this is where the problem starts.Fromjapan are telling me I need to pay for shipping again. I have dealt directly with Rakuten and other Japanese sellers and have not experienced such unprofessional conduct. Only the latest review will count in the company's TrustScore. Share. They tend to ship out the smallest item in the largest shipping box possible. From high quality office appliances and stationeries over to popular candy kits, we offer customized solutions for any e-commerce business as well as physical retail shops that look at selling signature … I am … First time using a forwarding service and fromjapan.co.jp did not disappoint. Would I buy again from this site....200% NO. The plan fee doesn’t work out for me, I would rather take the risk and lost the item then to pay for plan fee. I sent a message requesting a shipping service change due to error in selecting the wrong shipping option. © 2021 Trustpilot, Inc. All rights reserved. After goods reach their warehouse was told … 2) Support team speaks perfect English. Very easy way of ordering parts from Japan from abroad and pricing is much more reasonable than buyee. It was also good condition, so I'm not too fussed, but just take care. From Japan fully handled the communication with the shipping company. If there's a good condition item listed at the same … Great proxy shipping service! A Gateway to buying things from Japan easily. They store and pack your items very carefully and they have very professional customer service. Keep up the good work. I've tried to contact them via the form on the site several times: no response. Order well packed, arrived on time and safely even though it was fragile! I used to love their service until my last transaction. Still cheaper than other proxys that I have tried like Buyee, White Rabbit Express and Japonica Market. Paid the charge 2 for an item, item got marked as sent the next day with a fake tracking number, waited a week then magically got marked as unshipped but got sent properly this time. There were a few agent companies who refused to do special request. Awesome service. FromJapan packaged my items so well I took a photo and showed friends saying “this is what efficiency looks like!” Customer support are super responsive and friendly. They’re charging a separate 300 yen fee for each item even if the items are ordered from the same seller or store. Produced since the Edo period, the furin is a glass or … Best Japanese products only made in Japan. After goods reach their warehouse was told the item is flammable and cannot to shipped internationally. The tracking information updated several times in the week following my order and then.... nothing. I am shogun ranking. ... -Switch the specter watch 4 we are looking up at the same sky fromJAPAN. To begin, I really love From Japan's clean interface. On other webshops Small Packet (which is always <3,000 yen for my country) was available for exactly the same figure that I had won on Yahoo Auctions.So keep in mind that you might not always snatch that great of a deal with FJ, since their international shipping could be ridiculously priced due to their inefficient way of packaging. I buy a lot of toys and none of them have arrived damage no matter what shipping method I use. It can be tough to navigate, especially if you don't speak Japanese! I hope you have a … Although From Japan claims this was highly requested, I don't see many happy about this change as there are numerous people who are done a disservice by this new plan. If you plan on ordering a lot of smaller things at once, I encourage you to choose a different proxy. All your inquiries, if submitted within their working hours, will be replied to within the same day. Of course, you can always get hit by customs and if you add up duty fees and maybe a service charge for the proxy seller, the price difference might not be that big. Highly recommand! Good web proxy for buy anything in JAPAN. Two, in fact. They got the item fast, and I paid for the second charge before they even emailed me they had it in their warehouse. Economy shipping to Japan. Found a certain makeup piece (from a brand I've been silently sulking about because they don't ship internationally) and bought it immediately! Those who relied on the service for buying many small goods in bulk are screwed over. The lowest-priced brand-new, unused, unopened, undamaged item in its original packaging (where packaging is applicable). I'm discouraged from making a purchase when my goods are worth 5000 yen, but the plan fee is around 6000 yen, which is more expensive than the items I want to purchase! Does it sound complicated? In another shipment, although I filled out the customs declaration form and value of shipment, but it was not attached. From Japan is one of the best proxy buyers if you want to buy stuffs from Japan! There are a few competitors out there but I chose FromJapan because it is:- Pro-English- Easy to use- Fuss free - Systematic- Provides good packaging services- A Gateway to buying things from Japan easily- Has a wide range of shopping optionsCan improve on things like:- Include Mercari platform for buyers to shop- Allow users to filter Newly listed - Revert back to the one time payment fee for buying multiple items from one same sellerThank you FromJapan for all the excellent service! Note: “Nihonbashi” and “Nihombashi” are the same suburb. Very good customer service and they reply to queries same day. Easy to use service, great interface and reasonable fees. They also pack things extremely well with cushioned base boxes. I sent a message right away after the payment, but two days later my message was never responded to and the shipment went by surface anyways. The lowest-priced brand-new, unused, unopened, undamaged item in its original packaging (where packaging is applicable). Please tell us exactly which product(s) you would like to purchase for wholesale. thank you seller. AllFromJapan has simple, reasonable flat shipping rate to make it easier to shop … Excellent services, especially PACKING!!! The sound of furin is one of the specific sounds of Japan, heard not only on traditional areas but also in modern buildings. The used items of Japanese goods is very good just like used Japanese cars like Toyota are famous worldwide. Email said they'd keep items in their warehouse for you for 45 days, so next time I will order more and see how shipping goes with consolidation too. Limited edition products in Japan I was hesitant to try out a proxy service in the first place, so it's really disappointing that the service has been so lacking, as I was really looking forward to using this service again if my first order worked out.EDIT: Thanks for the reply, but as I mentioned, I did submit a request for support via the "Contact Us" page. The Japan Shop produces the monthly digital magazine, Makoto, in addition to readers, lessons, and other books and eBooks for learners of Japanese. Please allow me to explain.I have encoutered several times that a figure that I won on Yahoo Auctions or Rakuten through FJ could not be sent out with Small Packet, while these shipping methods were available on other Japanese webshops for the same item. A distributor was able to import same item in from Japan but it was 40%more expensive therefore place order with fromjapan since selling price much cheaper. For the same product. Never have had an issue. Criteria used to … For me, however, this service is absolutely worth it. However, the new protection plan fee really ruins things for me and many others. I love From Japan for the most part. I've used From Japan for four years now. 7. It is very easy to browse stores, and I used to love looking at zozotown in particular. Very dependent and fast shipping. Drop off your package at your nearest FedEx drop-off location for delivery to … But I would love to see them change this plan once again. Item was small so it was taped to the side of the box, which came loose, but it was in perfect condition! There are cheaper shipping options, but they are surface mail and usually take months. This mandatory plan is a fixed addition of 300 yen PER ordered item regardless of the size and cost of the actual item. I was charged with over $500 in import duties and taxes.3. Good customer service and choices of shipping couriers.